Privacy Policy – How Pusulabet Protects Your Data

1. Introduction

Welcome to Pusulabet. We know that when you sign up and start playing, you are trusting us with information that matters — your name, your contact details, your payment data. That trust is something we take seriously, and this Privacy Policy is our way of being straight with you about exactly what we collect, why we collect it, and how we keep it safe.

This policy applies to all users of the Pusulabet website and mobile app, including players based in Pakistan. By creating an account or continuing to use our platform, you agree to the practices described here. If you disagree with anything in this policy, please stop using the platform and contact us so we can assist.

2. Data We Collect

Pusulabet collects personal data in the following categories when you interact with our platform:

2.1 Registration & Account Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National Identity Card (CNIC) number — required for identity verification
• Residential address

2.2 Financial & Payment Information

• JazzCash, Easypaisa, or Raast account details used for deposits and withdrawals
• Bank account number or card details for bank transfers
• Transaction history including deposit amounts in PKR and withdrawal records

We do not store full card numbers on our own servers. Payment processing is handled through secured third-party gateways that comply with industry security standards.

2.3 Technical & Usage Data

• IP address and device type
• Browser type and operating system
• Pages visited, time spent on each section, and game activity logs
• App version (if you are using the Pusulabet mobile app)
• Referral source (how you arrived at our site)

2.4 Communication Data

• Messages and chat logs sent to our customer support team
• Survey responses and feedback you submit voluntarily
• Emails or notifications you respond to

3. How We Use Your Data

Every piece of data Pusulabet collects is used for a specific, legitimate purpose. Here is a breakdown:

• Account Management: To create, maintain, and secure your player account.
• Payment Processing: To process deposits and withdrawals accurately and quickly, including via JazzCash, Easypaisa, Raast, and bank transfers in PKR.
• Identity Verification: To confirm you are who you say you are, and to meet responsible gaming obligations (including confirming you are 18 or older).
• Customer Support: To resolve queries, complaints, and technical issues promptly.
• Platform Improvement: To analyse usage patterns and fix bugs, making the platform better for everyone — whether you are here for PSL betting, live casino, or slots.
• Promotions & Bonuses: To correctly apply eligible bonuses, VIP rewards, and promotional offers to your account.
• Fraud Prevention & Security: To detect suspicious activity, protect player accounts, and ensure the integrity of gameplay.
• Communications: To send account notifications, deposit confirmations, and (where you have opted in) promotional updates.

4. Sharing Your Data

Pusulabet does not sell or rent your personal information to third parties. Full stop. However, there are a limited number of situations where we may share data with trusted parties:

4.1 Payment Partners

When you make a deposit or request a withdrawal, we share the minimum necessary information with our verified payment partners — such as JazzCash, Easypaisa, or your bank — solely to process the transaction. These partners operate under their own strict privacy and security obligations.

4.2 Technology & Service Providers

We work with third-party providers for hosting, analytics, customer support software, and fraud prevention tools. These companies only process your data on our behalf, under contractual restrictions that prevent them from using it for any other purpose.

4.3 Legal Requirements

If we are required by applicable law, court order, or legitimate legal process to disclose user information, we will comply. In such cases, we will inform you to the extent we are legally permitted to do so.

4.4 Business Transfers

In the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that process. We would notify you of any such change and your rights in that situation.

5. Cookies & Tracking

Pusulabet uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Here is what we use and why:

• Essential Cookies: Required for the platform to function — things like keeping you logged in, remembering your session, and securing your account.
• Performance Cookies: Help us understand which pages are most popular, where users spend time, and what areas need improvement.
• Functional Cookies: Remember your preferences such as language settings and notification choices.
• Marketing Cookies: Only used where you have opted in. These help us show relevant promotions based on your interests — such as cricket betting offers during PSL season.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect how the platform works. Most modern browsers allow you to block third-party cookies without affecting core functionality.

6. Data Security

Protecting your data is not just a policy commitment — it is built into how we operate. Pusulabet uses the following security measures to keep your information safe:

• TLS/SSL encryption for all data in transit between your device and our servers
• Encrypted storage for passwords and sensitive account details
• Two-factor authentication (2FA) available to all account holders
• Regular security audits and vulnerability assessments of our systems
• Strict internal access controls — only authorised staff can access player data, and only when genuinely needed
• Automated fraud detection systems that monitor transactions and account activity for unusual patterns

7. Data Retention

We keep your personal data for as long as your account is active, and for a reasonable period afterwards, in order to:

• Resolve any outstanding disputes or complaints
• Comply with applicable record-keeping requirements
• Prevent fraud or misuse of the platform

If you close your Pusulabet account, we will retain only the data we are required to keep for legitimate purposes. The rest will be securely deleted or anonymised within a reasonable timeframe. You can request full account closure and data deletion by contacting our support team directly.

8. Your Rights

As a Pusulabet user, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your information is inaccurate or out of date, you can ask us to correct it.
• Right to Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain records.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or concern is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting prior processing.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or SMS notifications at any time through your account settings or by contacting support.

To exercise any of these rights, get in touch with our support team. We will respond to verified requests within a reasonable timeframe, typically within 30 days.

9. Minors

Pusulabet is strictly an adult platform. Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

During the registration process, we require date of birth confirmation and may request identity verification documents to confirm age. If we discover that a minor has registered an account or provided false age information, that account will be immediately suspended and all funds returned to the payment source used.

If you are a parent or guardian and believe your child may have registered on our platform, please contact us immediately so we can investigate and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When we make significant changes, we will notify registered users via email or a prominent notice on the platform.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically so you are always informed about how your data is being handled. Continued use of Pusulabet after a policy update constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Pusulabet handles your personal data, you are welcome to reach out to us:

• Email: [email protected]
• Support Page: Visit our FAQ for common queries

Our team is available 24/7 and aims to respond to all privacy-related queries within one to three business days. For account-specific data requests, please have your registered email address and account ID ready to help us verify your identity quickly.